Policies

This policy is a statement that sets out how your organisation protects personal data. It is a set of principles, rules and guidelines that informs your clients how you will ensure ongoing compliance with data protection laws.

This Policy details the Appeals Process and sets out the procedure that can be used by you or your learner(s) to challenge a decision made in relation to the outcome of a monitoring process (such as, but not limited to, reasonable adjustments or special considerations, assessment results or the outcome of a malpractice or maladministration investigation)

This policy outlines the formal complaints procedure and is intended to ensure that all complaints are handled fairly, consistently, and wherever possible resolved to the complainant's satisfaction.

This policy demonstrates that your organisation ensures the standards and integrity of the CPD activities provided by your organisation are maintained and monitored continuously. This policy sets out the process and the frequency of resource review and provides clients with confidence that every effort is made to ensure value for money.

This document offers your clients a clear indication of your commitment to fair treatment of all clients regardless of, gender, age, ethnicity, disability, sexual orientation, gender reassignment and religion or belief.

This policy outlines your organisation's processes and procedures in the event of any reported activity or practice which deliberately contravenes regulations and compromises the integrity of your assessment processes and/or the validity of certification.

This policy demonstrates your commitment as a business to ensuring all marketing activity is responsible, fair, transparent, within legal guidelines and reflective of the communities you serve, supporting you to build stronger, more profitable relationships with customers.